Protection Policy At PeakPatchers, your trust is the cornerstone of our business. We are committed to protecting your personal information and providing a secure, reliable online experience while offering expert roofing repair services. This Protection Policy outlines how we collect, use, and safeguard your data when you interact with our website and services. 1. Information Collection To deliver effective roofing repair services, we collect only the necessary information, including: Your name, contact details, and property address. Details about your roofing repair needs, including photos or descriptions you provide. Scheduling preferences and communication history related to service appointments. 2. Use and Protection of Data Your data is treated with the utmost care and security: We use secure, encrypted channels to transmit your information safely. Personal data is stored in protected databases accessible only to authorized PeakPatchers personnel. Regular security assessments and updates help protect against unauthorized access, loss, or misuse. 3. Payment and Transaction Security If payments are processed via our platform: Transactions are handled through trusted third-party payment processors that adhere to industry security standards. PeakPatchers does not store payment card or banking details on its servers. Suspicious payment activities are monitored and investigated promptly. 4. User Accounts and Access For users with accounts on our platform: Account credentials are stored securely using encryption and hashing methods. Sessions expire after periods of inactivity to reduce unauthorized access risks. Users are encouraged to use strong, unique passwords and to safeguard login information. 5. Cookies and Tracking To enhance website usability and service quality: We use cookies to remember preferences, manage sessions, and improve functionality. Cookies do not collect personally identifiable information without your explicit consent. You can manage cookie preferences through your browser settings. 6. Website and Infrastructure Security PeakPatchers employs robust technical measures including: Firewalls, intrusion detection systems, and routine security audits. Server maintenance and updates to ensure uptime and vulnerability mitigation. Real-time monitoring for unusual activities or threats. 7. Responsible Use and Conduct Users of PeakPatchers are expected to: Provide accurate information and engage with our platform honestly. Avoid misuse such as spam, fraudulent bookings, or abusive behavior. Understand that violations may result in access restrictions or service denial. 8. Staff Access and Confidentiality Only qualified personnel with job-related needs access your information: Internal access is controlled, logged, and regularly reviewed. Staff receive training in data protection and confidentiality protocols. 9. Policy Updates This Protection Policy may evolve as PeakPatchers grows and technologies or regulations change. We encourage visitors to review this policy periodically. Continued use of our website signifies acceptance of the current terms.